Here at Dualix our customers come first, hence we incorporated an above-and-beyond customer service to meet all our customer’s needs. You’re only a mouse-click or phone call away from enjoying your very own DUALIX customer service experience.

Feel free to browse our most frequently asked questions. And don’t worry, if you cannot find the answer you’re looking for, our friendly and dedicated customer support agents will always be happy to help.

Yes. Here at Dualix it is part of our compliance and anti-money-laundering procedures. We are a regulated broker and it is legally required. All trading accounts need to be verified. But we make it as easy for our clients as possible. All we require for your account verification are the following documents.

1) Personal ID Document: 
Please provide a copy of your Passport in color. All four sides and corners must be clearly visible.

2)Proof of address:  
A recurring bill, like eg. a utility bill in your name, that clearly shows your address used to open your trading account with us (Home phone, Internet, Gas, Water, Electricity,etc.) or a current bank statement in your name showing your address. The date of issue should be not be older than 6 months.

Acceptable file formats: gif, jpg, png or pdf.

Not necessarily. All Dualix clients get access to our web-based version of the trading platform. However we do provide a desktop version of our MetaTrader 4 trading platform for Windows and MAC which can be downloaded from our web page and easily installed on your PC.

Yes. The newest Dualix MT4 platform is also available for iPhone and Android.

No. This service is free of charge for all our clients.

Yes. Try our award-winning fully featured demo platform for free and develop your CFD and Forex trading skills. Practice trading with 100,000.00 virtual funds and test strategies on the go with our mobile demo versions.

The minimum deposit to start trading with us is as low as $250.

Our deposit methods include Bank Transfer, Credit Cards and eWallets like for instance Safecharge, Skrill, Emerchantpay and Ecommpay l. All payments are fully secured and go through regulated, PCI compliant payment processors.

Please visit our Funding page for more information on the deposit options available.

No. You will not be charged any processing fees for account funding by Dualix. Your bank or credit card institution however may apply fees to your transactions. Please check with your bank for more details.

Yes. DUALIX offers a Swap Free Account for qualifying traders. Please contact your account manager for more details.

In a nutshell leverage is the ability to use something small to control something big. Specific to forex trading, it means you can have a small amount of capital in your account controlling a larger amount in the market.
The apparent advantage of using leverage is that you can make a considerable amount of money with only a limited amount of capital. However you can also lose a considerable amount of money trading with leverage. It all depends on how wisely you use it and how conservative your risk management is.
DUALIX accounts for Currency can have leverage as high as 1:30. For example, if you deposit $1,000 in your trading account with 1:30 leverage, you will effectively be able to open trading positions of up to $20,000.

Margin is the amount of money needed as a “good faith deposit” to open a position with your broker.

The smallest price change possible for any given currency pair is one pip.

A standard lot is the equivalent to 100,000 units of the base currency in a forex trade. A standard lot is similar to trade size. It is one of the three commonly known lot sizes; the other two are mini-lot and micro-lot.

A Contract For Difference or also called a CFD is a form of total return swaps. It’s an agreement between Buyer and Seller to exchange the difference in value between the opening and closing price of a contract.

Scalping is a trading strategy geared toward attaining many profits on minor price changes. Scalping is allowed by Dualix.

Yes. With Dualix your funds are safe, secure and accessible at all times. We operate with fully segregated accounts. Our client’s funds are never deposited with any DUALIX corporate funds.

Slippage refers to the difference between the expected price of a trade and the price at which the trade is actually executed.

Our regular execution model does not allow for slippage. However it may happen in volatile market conditions. This is not something over which Dualix has any control.