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Financial Trading FAQ

1. What trading platforms do you offer?

We offer MetaTrader 4 and our exclusive Dualix Trader platform.

2. Can I have more than one trading account?

Yes. You can open multiple live or demo trading accounts for following or testing different strategies.

3. What products can I trade?

We offer many trading instruments that span various asset classes that you can speculate on using a contract for difference. You can trade CFDs on Forex, EUR& USD Shares, Indices, Precious Metals, Soft Commodities and Oil & Gas Products. Keep in mind that we offer the ability to trade both stocks and CFDs of stocks.

4. Can I purchase any investments or securities from Dualix?

No. Dualix is a CFD provider. Therefore, we only offer derivatives of financial products. All transactions made with Dualix are settled in cash, in the same currency as your trading account balance.

5. Are you regulated?

Yes. Dualix is regulated by the Cyprus Securities Exchange Commission with license number 145/11.

6. What is the maximum leverage I can trade with?

The amount of leverage that Dualix provides to retail clients is determined according to the European Securities and Markets Authority (ESMA) legislation. The maximum amount of leverage which you can use to trade forex and CFD instruments with Dualix is 1:30. However, according to the regulations, leverage may be lower, depending on the products you trade. Learn more about leverage and margin requirements when trading CFDs with Dualix Here.

7. What documents are needed to open a trading account?

To open a trading account with Dualix, you need to provide a document that verifies your identity, and another which verifies your address.

The documents we require depend on your nationality and country of residence. As a general rule, we require either a passport, national identity card, or a driver's license to prove your identity. We expect a utility bill or bank statement for proving your address, not older than three months for fixed services. For example, a mobile phone or mobile internet bill is not ok, but a bill for a fixed internet or telephone line would be acceptable. If you have any concerns about what documents are acceptable or not, just reach out to our Support Team.

8. How can I add funds to my trading account?

We offer several reliable and convenient methods to deposit and withdraw funds from your trading account. For example, we support major credit and debit cards, bank wire transfers, PayPal, Skrill, Sofort and others. Learn more about how to fund your trading account Here.

9. What is the minimum I can deposit to my account?

The lowest amount you can deposit for the first time is 250 EUR/USD/GBP.

10. How long do withdrawals take?

Dualix will process withdrawal requests within 24-hours on business days. Kindly note that even if the request has been processed by Dualix internally, it can take a few hours or a few days for the payment provider to settle. Generally, e-wallets are settled faster than card withdrawals or bank wire transfers.

11. Why can’t I withdraw funds to my preferred payment method?

Due to anti-money laundering regulations, we must follow strict rules on how we process withdrawals. Any deposits must be returned (i.e. refunded) to the same method used to fund the account. Only profits can be sent to another payment method, but that method must be verified before they can be used.

12. How do you execute my trades?

Dualix is classified as a market maker broker. As a market maker broker, Dualix is the counterparty on the other side of your trade. Our team of dealers manages the exposure of all clients collectively, some customers are long, some are short, and therefore, exposure is netted off. As and when needed, Dualix may use its own money to hedge exposure with institutional brokers.

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